Application Support Engineer, Europe

Location: Madrid - Spain (Hybrid) | Full-time

Job Purpose/Position Summary

In this role, you will help our software platform perform better to achieve our business goals in the company and the uptime objectives in our production environments.

Responsibilities

• Provide application support to partners and customers using DeNexus software and systems following our SLAs.
• Responsible to communicate problems and resolutions to your peers, clients and management in a clear and concise manner.
• Troubleshooting problems by gathering and analyzing log files
• Communicating with the customers and partners about the progress of work and problem resolution.
• Monitoring systems and following fault resolution procedures.
• Deliver new Releases to client environments including Test, UAT, and Production.
  
  

Qualifications

• Bachelor’s degree in computer science or other highly technical, scientific discipline
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Knowledge of IT Service Desk tools and best practices.
• Proven troubleshooting skills.
• SQL Language understanding and experience or Windows and Linux Server Administration.
• Logfile analysis understanding.
• TCP/IP Networks basic concepts knowledge and internet network knowled
• Manage CI and CD tools with DevOps skills; Gitlab.
• Any monitoring system experience.
  
  

Location

• Hybrid, based in Madrid or Spain
• Occasional travel to: Madrid (Spain), San Francisco (USA).
  
  

Full-time