Job description

Application Support Engineer, Europe

Location: Madrid - Spain (Hybrid) | Full-time

Job Purpose/Position Summary

In this role, you will help our software platform perform better to achieve our business goals in the company and the uptime objectives in our production environments.


  • Provide application support to partners and customers using DeNexus software and systems following our SLAs.
  • Responsible to communicate problems and resolutions to your peers, clients and management in a clear and concise manner.
  • Troubleshooting problems by gathering and analyzing log files
  • Communicating with the customers and partners about the progress of work and problem resolution.
  • Monitoring systems and following fault resolution procedures.
  • Deliver new Releases to client environments including Test, UAT, and Production.


  • Bachelor’s degree in computer science or other highly technical, scientific discipline
  • A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
  • Knowledge of IT Service Desk tools and best practices.
  • Proven troubleshooting skills.
  • SQL Language understanding and experience or Windows and Linux Server Administration.
  • Logfile analysis understanding.
  • TCP/IP Networks basic concepts knowledge and internet network knowled
  • Manage CI and CD tools with DevOps skills; Gitlab.
  • Any monitoring system experience.


  • Hybrid, based in Madrid or Spain
  • Occasional travel to: Madrid (Spain), San Francisco (USA).


Sound like you?

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